Berg System for Monument Funds - soft debt collection and installment calculator

bergsystem_klient_logo_monument-fund@2_białe

Industry: Non-bank loans to companies

Number of users: 20 offices all over Poland

It has been using since:  2018

 

Branches in Poland
50000
Maximum loan
Dedicated new modules

Customer characteristics

Monument Fund is a company operating on the financial market. It grants non-bank loans to entrepreneurs. Monument Fund offers subsidies from PLN 50 thousand to PLN 5 million. It has 20 own branches all over Poland in the largest cities. It also cooperates with the largest financial advisory networks, such as the: Expander or Open Finance. As one of the few companies that provide non-bank loans, it is a member of the Conference of Financial Enterprises.

Due to the specific nature of the product (e.g. own financial products and cooperation with external entities), the complicated sales process runs along two tracks: separate paths for the own and external sales network.

Starting point

Monument Fund was looking for a comprehensive system that would allow to manage both customer data (including business data) and all the entities that the company cooperates with. Due to the conducted activity, it was important for the system to have a built-in interest rate calculator and a soft debt collection module (reminding of repayment dates).

On the basis of desktop research, seven (including five from Poland) suppliers were selected, who had solutions that could be adapted to the needs of the Monument Fund.

Berg System was proposed as an option based on the recommendation of one of the employees who had previously worked with the system. However, before making the decision, Monument Fund checked other solutions dedicated to banking and loans. During the Skype presentation, the decisive factors turned out to be: the possibility to reflect the sales process and debt collection according to own needs and the possibility to create dedicated landing pages for external entities. Thanks to this, their employees do not need to learn the new system, and the leads (along with the source of acquisition) fall directly into the system. Not without significance was also the possibility to create your own graphic design of the system.

Problem definition

  1. The problem was the integration of all data storage systems. This required the integration of intermediary databases, customers, documents and contracts.
  2. Due to the specific nature of the business, there were no ready-made solutions on the market that were fully adapted to the needs of the Monument Fund. The challenge was the complexity of the customer service process from the lead stage to the possibility of collecting subsequent loan installments. This required the possibility to adapt the system to the loans, create a installment calculator and adapt the generator of company documents.
  3. The system had to be reliable, integrate data from various areas, and at the same time be easy to use for an ordinary user. Reliability was much more important than implementation costs.
  4. The key was also the possibility of making the system available on-line to intermediaries outside the company.
  5. An additional expectation was that the system would automate soft vindication.

Concerns about the implementation

We were most afraid of problems with the implementation of the system. Cooperation in the implementation of such a complex process is crucial. Due to the complexity of the task, we knew that adjusting the system would require a lot of work – says Patryk Skowron, Operation Manager Monument Fund. – Mr. Daniel Kisiel’s attitude, his positive mindset and looking for solutions turned out to be crucial – he adds.

Solution

What prevailed over Berg System was the implementation conditions and the mega intuitive system for the user. It also turned out that Berg is the best customized to our needs.

Patryk Skowron, Operation Manager, Monument Fund

Improvement of the loan process service translates into hard business results.

 

The biggest benefit is an exact representation of the sales and debt collection process in the CRM system. Thanks to the Sales Opportunities module, customers who need to prepare an offer and then a contract are offered to the module. Thanks to the Sales Opportunities module, customers who need to prepare an offer and then a contract are sent to the module. 

 

This allows the team to conduct more loan processes at the same time. Automation of notifications allows traders to react quickly, which increases the quality of customer service.

Generating contracts minimizes the occurrence of errors. The customer card is automatically attached with attachments (agreement, etc.). The implementation of the debt collection module resulted in the average time of default falling below the market average. The percentage of overdue installments also decreased.

 

That’s what Patrick Skowron said about the implementation after just a few weeks of using the system: 

 

– “Behind us are the first loans serviced by Berg System. Everything works exactly as we planned. We are already serving the new leaders on an ongoing basis and our sales process is being filled with new potential customers. All our external partners can easily “upload” new items directly into the sales process via personalized forms.  For us, it is not only a great convenience, but also saves time and money”. – he adds.

Business effect

  1. As a result of the implementation, all data storage systems have been integrated into the Berg System. Since then, all databases are interconnected and can be accessed simultaneously by many people.
  2. Berg System created for the Customer a installment calculator and a soft debt collection module. Meeting other expectations (defining a complex service process, generating company documents, etc.) required only the adaptation of the standard functions of Berg System.
  3. Berg System turned out to be so intuitive that its mastering was not a problem for any user. In order to ensure reliability, the customer was covered by a higher level of SLA support.
  4. Berg System offers the possibility to make the system available to users outside the company. Such an intermediary only has access to his contacts (or those provided by an administrator).
  5.   Soft debt collection module  was designed so that it is possible to immediately define automatic reminders (SMS, mail) in the assumed periods after (or before) no payment.

 

– “Behind us are the first loans granted serviced by Berg System. Everything works exactly as we planned. We support the new leeds on an ongoing basis, and our sales process is filled with new potential customers. All our external partners can easily “upload” new issues directly into the sales process through personalized forms,” says Patryk Skowron. – For us, it is not only a great convenience, but also a saving of time and money”. – he adds.

 

Improvement of the loan process service translates into hard business results.

 

Generating contracts minimizes the occurrence of errors. The customer card is automatically attached with attachments (agreement, etc.). The implementation of the debt collection module resulted in the average time of default falling below the market average.

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